FAQ

WHEN CAN I EXPECT MY ORDER?

It often takes 24 hours for your order to leave our warehouse and during busy times (such as when we have a sale, Black Friday or Christmas) it can take up to 5-business days for your order to be picked up by Australia Post. Your order status will remain in 'Awaiting Fulfillment' until that time. You will be notified by email when it has been packed and is awaiting collection by Australia Post. It will also include your tracking details. 

Delivery times vary depending on location. 

DO YOU HAVE A PICK UP IN STORE OPTION?

No. 

DO YOU DO REFUNDS OR EXCHANGES?

Yes we do! For more information, please contact us at Info@Littlebutchic.com.au if you need further assistance.

TRACKING ORDERS

Upon placing your order, you will receive a confirmation email. Once your order has been dispatched from our Warehouse you will receive an email with your unique tracking number so you know where exactly your order is! You can also find your tracking id by logging into your account online.

DO I NEED TO CREATE AN ACCOUNT TO MAKE PURCHASES ONLINE?

No, you can checkout as a guest. To save your details for future purchases and to be able to see your order status you can register with us.

CAN I CHANGE MY BILLING/SHIPPING ADDRESS?

Unfortunately, orders are unable to be changed or cancelled once you complete a purchase. However, you can reach out to our team and we are more than happy to assist you with this!

CAN YOU GIFT WRAP MY ORDER?

Little But Chic offers a premium gift wrapping service for $4.95 per gift including a personalised gift tag. Our packing team is happy to gift wrap to your specifications, and write your message on an age appropriate gift tag. Please write any instructions for our packing team when select your gift wrapping while in your cart.

We offer gift wrapping on most items, with the exception of some larger items, and those that are delivered directly from the supplier. If an item can’t be gift wrapped, it’s clearly labeled in the item description. If you’re ordering a larger item please read the product description carefully before placing your order to avoid disappointment.

*During certain sale events gift wrapping will not be available online due to high volumes.

DO YOU OFFER GIFT CARDS?

Yes we offer a Little But Chic physical & electronic gift card. 

HOW DO I ORDER?

Simply select the products you like, personalise them and add them to the cart. Next click Checkout and follow the steps to finalise your payment and submit your order. Easy!